Return and Refund Policy

At Rosa Monroe, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Return Period

You have 30 days from the date of receiving your order to return an item.

Items must be returned in their original condition, unworn, unused, and — where applicable — with the original tags attached.

How to Start a Return

To register your return, please contact our customer service team by email:

Email: info@rosamonroe.com

Please include your order number and the reason for your return. Our team will provide you with further return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

Refunds

Once we have received and inspected your returned item, your refund will be processed within 10 business days. The purchase amount will be refunded via the original payment method used at checkout.

Please note that the time required for a returned item to reach our facility may vary depending on the customer's location and the shipping carrier. Refunds can only be issued after the returned item has been received and inspected.

Exchanges

We don't offer exchanges. If you'd like a different size or color, simply return your item following our Return and Refund Policy and place a new order. If you're unsure about sizing, contact us before you buy and we'll gladly help.

Order Cancellation

Orders can be cancelled within 1 hour of being placed. After this period, orders may already be processed and can no longer be cancelled.

Contact Us

If you have any questions about these Return and Refund Policy, please contact us at:

Website name: Rosa Monroe
Trade Name: TATLICOMMERCE LTD
Legal Form: Private limited company
Phone: +44 07418 624228
Registration Number: 17055385
Registered in: United Kingdom
Address: 128 City Road, London EC1V 2NX